If there is a medical emergency at home during the working day, call the surgery reception and you will be put through to speak with a doctor as soon as possible. Your call may be transferred to the paramedics if clinically appropriate.

Out-of-hours care

Before 8.30am and after 6.00pm weekdays and all day Saturday and Sunday the duty doctor will receive all necessary calls through NHS 111. Requests for appointments or repeat prescriptions can not be dealt with after the surgery closes.

Leaflets giving more information about the new NHS 111 out of hours service are available in reception at the surgery.

Community Paramedics

The community paramedics are fully trained paramedics who work alongside the doctors, nurses and other staff as part of the primary care team. They are particularly skilled and equipped for the assessment of major problems and life support and also work in assessment of minor injuries, taking bloods and cardiograms, and education of patients on various topics.

The community paramedics work closely with and liaise with all members of the primary care team, and work 24 hours a day, seven days a week virtually always be the professional you see first following a 999 call.

Do I really need to contact a doctor?

Please only use the out-of-hours service if your medical condition is such that you cannot possibly wait until the surgery opens again. The provision of an out-of-hours service costs local health authorities a lot of money and its resources are stretched by inappropriate use and patients who really need attention might have to wait longer.

NHS 111

What is NHS 111?

NHS 111 is a new telephone service being introduced to make it easier for you to access local health services, when you have an urgent need.

If you need to contact the NHS for urgent care there are only three numbers to know; 999 for life-threatening emergencies; your GP surgery; or 111.

When you call 111 you will be assessed, given advice and directed straightaway to the local service that can help you best - that could be an out-of-hours doctor, walk-in centre or urgent care centre, community nurse, emergency dentist or late opening chemist.

NHS 111 is available 24 hours a day, 7 days a week, 365 days a year.

Calls from landlines and mobile phones are free.

How does it work?

Calling 111 will get you through to a team of fully trained call advisers, who are supported by experienced nurses. They will ask you questions to assess your symptoms, and give you the healthcare advice you need or direct you to the right local service. Where possible, they will book you an appointment or transfer you directly to the people you need to speak to. If they think you need an ambulance, one will be sent just as quickly if you had dialled 999.

When do you use it?

You should call 111 if:

  • you need medical help fast, but it's not a 999 emergency
  • you don't know who to call for medical help or you don't have a GP to call
  • you think you need to go to A&E or another NHS urgent care service
  • you require health information or reassurance about what to do next

Do I need to call 999?

Please only dial 999 or go to your nearest Accident & Emergency if the illness or injury is life threatening or can't wait. You should dial 999 immediately if you or someone else is seriously ill. For example if someone

  • has had a major accident
  • has problems with breathing
  • has severe chest pains
  • is unconscious
  • has lost a lot of blood

At all other times, NHS 111 can tell you what to do if you or your family are feeling ill. Depending upon what is wrong with you, NHS 111 could tell you how to self-care, get in touch with the out of hours GP service, go to a walk-in centre or go to hospital. NHS 111 may need to call an ambulance for you if they think you need help quickly.