Confidentiality

The implementation of data protection legislation in early 2000 changed patients' statutory rights of access to their health records. All manual and computerised health records about living people are accessible under the Data Protection Act 1998. Patients can request access through to their own written and computer records if requested, although the records may not be removed from the practice premises.

If copies or a computer printout are required, a charge is made to cover costs incurred. Access to medical records for people outside the health care team (or who are involved in the patient's care) is only given with the patient's express written permission.

All patient records on file or computer are confidential. In order to maintain confidentiality, laboratory results and x-ray results will only be given to patients themselves or to parents of minors if appropriate.

Training Practice

As part of the practice ethos of helping produce high quality doctors for the future, Cheviot Medical Group has a strong belief in providing teaching and training opportunities.

We frequently have medical students and other learners attached to the practice. They will always see patients in conjunction with qualified health professionals. Many patients enjoy helping with medical and healthcare education in this way; the learners gain a lot from it and give excellent feedback to the practice and University. Reception will always advise you if a learner may be present during your consultation. It is not a problem if you do not wish them to be present-just let us know.

Cheviot Medical Group also regularly has a General Practice Speciality Training Registrar attached to the practice. These are fully qualified doctors, often with three years or more experience of waiting as hospital doctors plus previous General Practice, completing their specialist training in General Practice.

To be a Specialist Training Practice (previously called Vocational Training) the practice and the doctors concerned have to undergo stringent selection and regular accreditation procedures to ensure that both the clinical quality and teaching and training ability of the practice are to a very high standard.

Net GP earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g .average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in this practice in the last full financial year was £78,757 before Tax and National insurance. This is for two full time GPs, no salaried GPs and one long term locum GP who worked in the practice for more than six months.

Practice ethos

As a practice we put patients at the heart of everything we do. We recognise patients as individuals with wants and needs and also as part of a family and the wider community. We aim to care for our patients whatever their problem may be in a compassionate and confidential manner.

As a practice we want to embrace opportunities to deliver services based in the local community wherever possible. This is because we recognise our practice has a high number of elderly patients situated rurally and remotely from the main hospitals.

We recognise that the NHS has limited funds, so want to work with patients to prioritise and champion the services they need and to be able to set up new and innovative services.

We will work across regional and national organisations to ensure best care for our patients.

The only way to delivery this is to have a motivated, well trained and supported health care team who are fulfilled in their work.

Research

We are pleased to say we are now a fully fledged research practice this means that the Practice has shown itself to reach certain standards of performance particularly concerning how we look after patient information and confidentiality.

This is a new activity the Practice has started we hope that by being involved in research we can have access to information and sometimes even treatments that may be beneficial to our patients that are normally available. It is also thought that by being involved in research we might help improve the quality and standard of health care for all patients.

We currently have projects underway which are to do with treating patients who present with a cough, the use of computers by doctors, nurses and paramedics, the management of patients with only one kidney and we plan to become involved in further research about patients with diabetes and mental health problems.

If you think the research is appropriate to you the doctor or a nurse will give you a full explanation of what this involves, be reassured that the most important thing to us is that although research may be beneficial that no possible harm is done to our patients and that your information is kept confidential.

Click here to view full Article that was published in the British Journal of General Practice regarding Patients able to choose Appointment lengths.

Practice Complaints Procedure

Complaints can be made verbally to any staff. Alternatively you may obtain a complaint form from reception. Please fill in the details, and either hand in at reception or send it for the attention of the Practice Manager. In all cases we would respond to your complaint in 5 working days and offer you an opportunity to discuss the complaint with one of the Partners.

We will try to address your concerns fully provide you with an explanation discuss any action that may be needed

We hope that you will be satisfied that we have dealt with your complaint thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities.

Our Practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made. HELP US TO HELP YOU!

If you use this procedure it will not affect your right to complain to the Primary Care Trust if you so wish.

Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by that patient in person.